1. What is Fortedia?
Fortedia is a creative and business support agency offering services such as logo design, visual identity, business profile writing, flatlay and content creation, social media management, eBooks and business tools, and virtual assistant services for busy entrepreneurs. We also handle work-from-home office support tasks.
2. How can I place an order for your services?
You can place your order directly through:
Our website shop or e-commerce platform
WhatsApp, if you have custom requests or need a direct quotation
3. Can I request a last-minute order?
Yes, we accept last-minute (urgent) orders depending on our available slot. Extra charges will apply based on urgency and project scope.
4. How long does it take to complete a project?
Project duration depends on the type of service. You can find estimated timelines listed in the details section on each product page.
5. What if I don’t have a clear idea or brand yet?
No problem! Fortedia also provides brand concept and business development services. We can help you define your direction, create a brand identity, and prepare essential documents like proposals and business plans.
6. What does the admin service include?
Our virtual admin services cover:
Preparing invoices, quotations, letters, memos, and general office documents
Responding to social media messages (not WhatsApp)
Organising digital documents for your company
Available on a daily, weekly, or monthly basis
7. What access do I need to give for admin or social media services?
For us to manage your admin or social media, you must provide:
Login access (email + password) to your social media accounts or Google Workspace
We do not use our own accounts to post or promote your brand
8. Can I request revisions after delivery?
Yes, each service comes with a set number of free revisions. Extra revisions beyond that will be charged. The revision limit is stated in each service package.
9. How do I make payment?
You can make payment:
Through our website checkout
Via direct transfer
We will issue an invoice or receipt once payment is confirmed
10. Who is Fortedia best suited for?
Fortedia is perfect for:
Solo founders and small business owners
Brands in beauty, lifestyle, fashion, and F&B
Anyone who needs creative support or wants to outsource content, admin, or branding tasks
11. Do you offer custom service packages?
Yes, we provide customizable service packages tailored to your specific business needs. Whether you require a combination of branding, content creation, or administrative support, we can design a package that suits your objectives. Please contact us directly to discuss your requirements.
12. What types of businesses do you specialize in?
We cater to a diverse range of businesses, including:
Startups and solo entrepreneurs
Small to medium-sized enterprises (SMEs)
Brands in beauty, fashion, food & beverage, and lifestyle sectors
Coaches, consultants, and online educators
13. Can I see examples of your previous work?
Absolutely! Our portfolio showcases a variety of projects we've completed, including logo designs, social media content, company profiles, and more. Please visit our Portfolio page to view our work.
14. What is included in your eBooks and business tools?
Our eBooks and business tools are designed to provide practical guidance and resources for entrepreneurs. They cover topics such as business planning, marketing strategies, and operational templates. Each product includes detailed instructions and customizable templates to help you implement strategies effectively.
15. How do I get started with Fortedia's services?
To begin, you can:
Browse and purchase services directly from our Shop
Contact us via WhatsApp for personalized assistance or custom requests
Fill out our Contact Form for general inquiries
Once we receive your request, we'll guide you through the next steps, including consultation, quotation, and project initiation.
16. Do you work with clients outside Malaysia?
Yes, we work with clients from all over the world. All our services are fully remote and can be delivered digitally, making it easy to collaborate wherever you are
17. Will I own the rights to the designs you create?
Yes. Once full payment is made and final files are delivered, all ownership and usage rights will be transferred to you.
18. Can I request multiple services in one project?
Absolutely. You can combine any of our services (e.g. logo + social media + company profile) into one project. Let us know what you need, and we’ll prepare a custom quotation and timeline